Basic Information

Reference Number

0000291430

Issuing Organization

The Canadian Payroll Association

Owner Organization

National Payroll Institute

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2025.05.09

Title

Customer Experience Research, Strategy Development and Launch - RFP

Source ID

PP.NP.Ont..1096363.C108970

Agreement Type

None

Details

Location

Canada, All of Canada, All of Canada

Description

The purpose of this RFP is to solicit proposals from qualified firms or consultants to assist in the of goal to elevate the Institute’s customer experience by thoroughly analyzing the customer journey and creating a strategic roadmap for improvement. The initiative aims to increase customer trust and loyalty, strengthen the Institute’s brand, enhance interactions, and drive growth and retention.

Dates

Publication

2025/04/14 03:16:34 PM EDT

Bid Intent

Optional

Bid Intent Deadline

2025/04/28 05:00:00 PM EDT

Question Acceptance Deadline

2025/05/02 12:00:00 PM EDT

Questions are submitted online

Closing Date

2025/05/09 05:00:00 PM EDT

Contact Information

Yasmine Belkadi

yasmine.belkadi@payroll.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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