Basic Information

Reference Number

0000292093

Issuing Organization

City of Ottawa

Owner Organization

ICS, FS, CC, CMO & AG Client Unit

Solicitation Type

RFSO - Request for Standing Offer (Formal)

Solicitation Number

37925-91875-S01

Title

FCS/BSS/Service Excellence Services

Source ID

PU.MU.ON.6700.C104681

Agreement Type

None

Details

Location

Canada, Ontario, Ottawa

Delivery Point

Ottawa, Ontario

Purchase Type

Duration: 3 years

Description

The City of Ottawa is seeking offers from qualified firms to provide Professionals Services for the City’s Service Excellence Services requirement, as described in ANNEX A – Terms of Reference.
The City would like to qualify firms or independent contractors in one, or more of the following categories:
Category 1: Service Design and Innovation Support
Category 2: Strategic Planning
Category 3: Performance Measurement and Management
Category 4: Data Analysis and Business Intelligence
Category 5: Program and Project Management Support
Category 6: Enterprise Risk Management
Category 7: Cyber Security and Digital Risk Management
Category 8: Organizational Development
Category 9: Human Resource Strategies
Category 10: Digital Communications: Live Event Streaming

Dates

Publication

2025/04/24 10:51:47 AM EDT

Question Acceptance Deadline

2025/05/13 11:59:00 PM EDT

Questions are submitted online

Yes

Closing Date

2025/05/22 03:00:00 PM EDT

Contact Information

Jessica Battersby

613-580-2424

Jessica.Battersby@ottawa.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Request Prompt Payment Discount

Yes

Payment Delay

15 Day(s)

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Technical Submission	Response to Annex B- Rated Requirements (per category)	Yes	No
Contractual Acknowledgement	Completed Contractual Acknowledgement	Yes	No
Financial Proposal	Price Schedule	Yes	No
No entries

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