Basic Information

Reference Number

00004490327

Issuing Organization

City of Coquitlam

Solicitation Type

RFPQ - Request for Pre-Qualification (Formal)

Solicitation Number

RFIQ 25-055

Title

Information Technology Service Management (ITSM) Solution

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2025/04/01 07:11:00 AM EDT

Closing Date

2025/05/02 05:00:00 PM EDT

Contact Information

Purchasing

bid@coquitlam.ca

Description

The purpose of this RFIQ is to collect comprehensive information from IT Service Management (ITSM) solution providers regarding the capabilities, features, and pricing of a new ITSM solution to replace the City's current system. The new solution should offer enhanced automation, more robust reporting, and better integration with other IT tools, facilitating quicker incident resolution and proactive service delivery. Additionally, it aims to boost user satisfaction by providing more intuitive self-service options and increased visibility into service performance.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: City of Coquitlam